Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 561-743-1178 or make an appointment online!
Know Your Rights
East Coast ALWAYS does a great job on our cars. GREAT customer service - very friendly and treat you like family.
I brought my VW Jetta in for an occasional issue I have with it. It's a common electrical problem that I would visit the dealership for in the past. East Coast fixed the problem in one shot so that I don't have to drive down to the VW Dealership and deal with the service department. The pricing was very reasonable, and the service was excellent. We dealt with Steve directly, and he was very informative and did not keep me waiting or guessing. Car was finished in one day, and everything was great upon pickup, as we could not get there by closing time- the proper accommodations were made with no hassle at all. Excellent service- will be bringing our other household cars here!!
I have to say Tom went above and beyond to fix an issue I had. Tom reached out to me last night and reassured me that he will take car of any issues that arise again personally! Thank you again for making the corrections and making me feel at home.
I've been using Tom's service for nearly 10 years. Always fast and reasonable.
Another great repair experience at East Coast. They are so accommodating with appointments and wonderful service.