Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 561-743-1178 or make an appointment online!
What our clients say about us?
Reviews and comments from our satisfied customers
-
I've been using Tom's service for nearly 10 years. Always fast and reasonable. -
Another great repair experience at East Coast. They are so accommodating with appointments and wonderful service.
-
I am so incredibly happy I went with East Coast automotive services for a new transmission. I almost went with a different transmission company down the street and I am very glad that I didn?t. Thank God for East Coast automotive services they came to my rescue. I will hands-down highly recommend them to my family and friends and to anyone I come across that needs any type of automobile services! They go above and beyond the average automotive shop. After I paid and was ready to check out, they insisted to replace a oil screw to stop the leak that had nothing to do with the work they did. That goes to show the kind of company and people they are. ??
-
Very good mechanics! And top notch people. I have an older Jeep TJ and they don't have a computer to tell the mechanics exactly what to change. They were able to troubleshoot and diagnose the issue and get me back on the road.
-
I have been going to East coast for many years and they are the only ones I trust. They are always honest and very fair with their pricing. Never have I felt taken advantage of or ripped off. So happy I found a great car repair shop.
-
Always amazing! I have a BMW so many places try to take advantage of me bc they think I have money which I don't, got the car bc it's sentimental from my brother's death. Had no clue it was going to have so many problems being brand new! Anyway - I can be a difficult customer and they have always treated me with respect and like family. I am confident that the work they recommend I actually need and if something can wait, they tell me. Good place to give your business, especially over the dealerships that are usually just newbie mechanics. Thanks guys! Greatly appreciate having someone local I can trust!
Interested in working with our team?
We are currently on the lookout for the following:
