East Coast Automotive Services
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 561-743-1178 or make an appointment online!
OUR REVIEWS
Engine MaintenanceKarina Livshin, 12/17/2022I cannot say enough good things about East Coast Automotive! Our car had a number of warning lights that came on simultaneously and we brought it here to determine what the issue may be. They took the time to inspect it and said that it was likely something as simple as the gas cap not being on tightly enough. They could have easily told me it was a number of different parts that needed to be replaced, but they didn't do that. They are so honest and I am so impressed by them. I will definitely be coming back for any future services that are needed. The impeccable reviews are very well deserved. Thank you so much for the help!
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