INSURANCE QUESTIONS

INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 561-743-1178 or make an appointment online!


Reviews

Quote reviewicon

My experience was impeccable from start to finish. The Sales Representative was professional, knowledgeable and made an excellent recommendation for the replacement of my unit. The replacement cost for my unit was within my budget. The unit was installed as scheduled. The installers did a flawless job. They were exceptional and didn’t take any short cuts. They were experts. My home is very comfortable. I appreciate ECM and recommend them highly.

, 07/28/2021

Quote reviewicon

Trustworthy. Amazing. So glad we have them to go to rather than the dealer.

, 07/17/2021

Quote reviewicon

This place is amazing. I cannot recommend it enough. Their communication is concise and clear. Their pricing is upfront and reasonable.

, 06/08/2021

Partners

ACDelco
ASE (Automotive Service Excellence)
Nationwide
continental
General
Car Care Aware
TEXT US!