CUSTOMER SURVEY

CUSTOMER SURVEY


Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at East Coast Automotive Services is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At East Coast Automotive Services we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

Strongly
Agree
Agree Disagree Strongly
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Not
Applicable
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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


Reviews

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The BEST mechanic shop, I've ever experienced! Helpful, beyond words...reasonably priced and incredibly fair with the work that needed done on my vehicle. And I had a ton of work-around challenges that included somehow transporting a 100lb Golden Retriever, that had nothing to do with my repairs needed :) They accommodated all the things! I am very leery of auto shops and I cannot speak higher of this team! Thank you, Tom, Jeanine, Steve, Luis, Mark...everyone who helped me this week! I wish I could give them 100 stars :)

, 04/07/2022

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Great customer service and they fixed my Honda Element several times now successfully

, 03/17/2022

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Been using this shop for about 8 years now, and love it! I never really trusted or used shops much - did nearly all of my own work because of decades of overpriced shops that are hacks. These people are professional, priced right, and are trustworthy. They do an A++ job, and I have sent my family here with awesome experiences. I won't go anywhere else!

, 02/10/2022

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ASE (Automotive Service Excellence)
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