CODE OF ETHICS

CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Reviews

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The BEST mechanic shop, I've ever experienced! Helpful, beyond words...reasonably priced and incredibly fair with the work that needed done on my vehicle. And I had a ton of work-around challenges that included somehow transporting a 100lb Golden Retriever, that had nothing to do with my repairs needed :) They accommodated all the things! I am very leery of auto shops and I cannot speak higher of this team! Thank you, Tom, Jeanine, Steve, Luis, Mark...everyone who helped me this week! I wish I could give them 100 stars :)

, 04/07/2022

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Great customer service and they fixed my Honda Element several times now successfully

, 03/17/2022

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Been using this shop for about 8 years now, and love it! I never really trusted or used shops much - did nearly all of my own work because of decades of overpriced shops that are hacks. These people are professional, priced right, and are trustworthy. They do an A++ job, and I have sent my family here with awesome experiences. I won't go anywhere else!

, 02/10/2022

Partners

ACDelco
ASE (Automotive Service Excellence)
Nationwide
continental
General
Car Care Aware