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CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

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OUR REVIEWS

 (211 Reviews)
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Took my 5-series there to get an estimate on some needed repairs and overall service. They were prompt and professional. Unfortunately the repair cost would have been more than double the worth of my car, so I decided it wasn't worth it. They only charged me 1 hour of reasonable rate labor even though checking the car took much longer. When it comes time to have my new 7-series serviced, I will definitely take it to East Coast Automotive!

, 06/11/2024

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