- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
East Coast ALWAYS does a great job on our cars. GREAT customer service - very friendly and treat you like family.
I brought my VW Jetta in for an occasional issue I have with it. It's a common electrical problem that I would visit the dealership for in the past. East Coast fixed the problem in one shot so that I don't have to drive down to the VW Dealership and deal with the service department. The pricing was very reasonable, and the service was excellent. We dealt with Steve directly, and he was very informative and did not keep me waiting or guessing. Car was finished in one day, and everything was great upon pickup, as we could not get there by closing time- the proper accommodations were made with no hassle at all. Excellent service- will be bringing our other household cars here!!
I have to say Tom went above and beyond to fix an issue I had. Tom reached out to me last night and reassured me that he will take car of any issues that arise again personally! Thank you again for making the corrections and making me feel at home.
I've been using Tom's service for nearly 10 years. Always fast and reasonable.
Another great repair experience at East Coast. They are so accommodating with appointments and wonderful service.